Return Policy Page

1. Application for Returns/Refunds

1.1 Subject to the terms and conditions in this Refunds and Return Policy and the Terms of Service, Buyer may apply for return of the purchased items (“Item”) and/or refund prior to the expiry of the eBay Guarantee Period as stated in the Terms of Service.

1.2 eBay Guarantee is a service provided by eBay, on User’s request, to assist Users in dealing with certain conflicts which may arise during the course of a transaction. Users may communicate with each other privately to resolve their differences or approach their relevant local authorities to assist them in overcoming any dispute prior, during or after using eBay Guarantee.

2. Application for the Return of an Item

2.1 Buyer may only apply for the refund and/or return of the Item in the following circumstances:

The Item has not been received by Buyer;

The Item was defective and/or damaged on delivery;

The Item received is incomplete (missing quantity or accessories);

Seller has delivered an Item that does not match the agreed specification (e.g. wrong size, colour, etc.) to Buyer;

The Item delivered to Buyer is materially different from the description provided by Seller in the listing of the Item; 

The Item received is a counterfeit item**;

The Item received has physical damage (e.g. dented, scratched, shattered);

The Item received is faulty (e.g. malfunction, does not work as intended);

By way of private agreement with Seller and Seller must send his/her confirmation to eBay confirming such agreement; or

Change of mind*

*Change of Mind return policy is only applicable to certain categories and restricted to certain Sellers only.

**Counterfeit item return policy is applicable to eBay Mall sellers only.

 

2.2 Buyer’s application must be submitted via the eBay mobile app.

2.3 eBay will review each Buyer’s application on a case-by-case basis and, in its sole discretion, determine whether Buyer’s application is successful.

2.4 Please note that, if required by eBay, Buyer must ship the Item to a location designated by eBay within ten (10) calendar days after the return request is raised.

2.5 The approval of your request for refund and return will be made by eBay in its sole discretion.  Buyer acknowledges and agrees that eBay’s decision is final, conclusive and binding, and covenants and agrees that it will not bring suit or otherwise assert any claim against eBay or its affiliates in relation to such decision.  

2.6 In the event where Buyer has commenced legal action against Seller, Buyer may provide the formal notification from the appropriate authority to eBay to request eBay to continue to hold the purchase monies until a formal determination is available. eBay will, at its sole and absolute discretion, determine whether it is necessary to continue to hold such purchase monies.

3. Rights of Preferred Seller

3.1 If you are a Preferred Seller, you should have received a separate written notification from eBay informing you of your selection to participate in the eBay Preferred Seller Program.  If you decide not to participate in the eBay Preferred Seller Program at any time, please inform eBay in writing; otherwise, you will be deemed to have elected to continue your participation in the eBay Preferred Seller Program and consented to the terms and conditions set out in this Refunds and Return Policy.  eBay may, at any time and at its sole discretion, suspend or remove any Preferred Seller from the eBay Preferred Seller Program.

3.2 eBay’s determination to approve a refund or return of an Item pursuant to Section 2 above is binding on the relevant Preferred Seller. Preferred Sellers agree to comply and do all such things as necessary to give effect to a Buyer’s request for a refund or return approved by eBay.

3.3 For any refund or return request approved by eBay, eBay will notify the Preferred Seller by email (“Email Notification”) and organize the delivery of the relevant returned Item to the address provided by the relevant Preferred Seller to eBay in writing for the completion of the refund and return process, so long as such address is in the country in which the relevant Item was listed for sale on the Site (a “Local Address”). If Preferred Seller fails to provide a Local Address for return of the returned Item or otherwise fails to accept delivery of the returned Item within a reasonable period of time (as determined by eBay), eBay reserves the right to dispose of such Item in any manner it sees fit and Preferred Seller shall be deemed to have forfeited all rights to such Item. Preferred Seller must notify eBay within seven (7) days of receiving the Email Notification (“Notification Period”) if Preferred Seller does not receive the returned Item. Failure to notify eBay within the Notification Period shall be conclusive evidence of, and result in the Preferred Seller having accept